How long will my order take to arrive?
Orders for items which are in stock will be despatched same day if ordered before 2pm. Where items are currently out of stock we will keep you informed of the expected delivery date. We always email an estimated despatch date within 24 hours (excluding weekends) of receiving your order.
How much is delivery?
Delivery prices are inclusive of VAT
What does my 'delivery' charge include?
We use only the most reliable couriers to deliver your goods.
It is our duty of care to ensure that your order gets to you without any damage in transit.
Do you ship overseas?
We're sorry but no, we can only send items to a valid UK address,
Do prices include VAT?
Yes, all prices shown are inclusive of VAT and the amount charged is detailed in the totals.
How are payments made?
Pre-approved account holders will receive a confirmation with the order.
When will I receive an invoice?
All invoices will be issued on dispatch of the items. If payments are made with order a copy of the invoice will be communicated via email and a hard copy can be sent on request.
Am I able to add to my order once it has been placed?
Of course. The sooner the better if you prefer for the whole order to be sent at the same time. Please ring our sales team on 01623 636 602, quoting your online order number and any member of the sales team will be happy to help.
Will I need to be at work to receive my delivery?
We are not insured to leave your order in an unsecured area; therefore it will need to be signed for. Please make sure someone is available to sign for the goods.
Can I request a timed next day delivery?
If the item that you have ordered is in stock and ordered before 2:00pm we can achieve a timed next day delivery. Additional costs will apply. Please call our sales team on 01623 636 602 to request a price for a timed next day delivery if required.
Can I order an item that is not listed on this site?
Yes, just contact us for more information about ordering bespoke items.
Can I return my order?
You can return stock items for a full refund on the product.
Please return to:
It is always safer to guarantee the delivery back to Pellacraft either by courier or Royal Mail Special Delivery as we can only refund on return of the items. If your item is faulty or damaged we will refund the cost of the postage and replace the item.
Who are Pellacraft?
We’re a family run business of 38 years who have worked closely with the trade unions from our very early days. We are proud to be a part of The Living Wage Foundation and members of the British Promotional Merchandise Association. Ethical and responsible business practices in global supply chains is vitally important to Pellacraft and this is why we are a part of Sedex, a not for profit membership organisation dedicated to driving improvements in this area. We champion UK made products and printing, supply a range of organic, earth friendly imported products and work to improve our industry with auditing and reporting so we all have transparency.
See more detail about our accreditations here: www.pellacraft.com/our-accreditations
What are 100% Organic Earth Positive and Fair Share products?
EarthPositive® is produced exclusively from organic Indian cotton, and the entire production process is controlled and certified in accordance with the latest version of GOTS. All products are labelled as Organic.
Find out more from our manufacturer: www.continentalclothing.com/about/earthpositive
Fair Share products carry a small price premium that is passed directly on to the garment workers in India towards their Living Wage. Adding as little as 10p to the price of a T-shirt, or 54p to the price of a hoody, will result in a 50% increase in the wages of the poorest workers at our factory in India.
Find out more from our manufacturer: www.continentalclothing.com/about/fairshare
Any other queries?
Please contact 01623 636 602 for help and assistance.